Member Support Officer

Georgina Hookway

The company 

The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. We provide authoritative, up-to-the-minute sector intelligence, tools, services and resources that give leaders the knowledge to act. 

The role

We are looking for a Member Support Officer to join our Member Success team. You will act as an ambassador for the member, facilitate every interaction that members and non-members have with the service and champion the company’s mission – to give education leaders the knowledge to act.

You will also play a critical role in The Key’s transformation journey to allow members to self-serve and reduce the member wait time, by understanding our systems and identifying and acting upon improvement opportunities

The ideal person

You will have:

  • 1+ years experience within a customer service role
  • A genuine passion for making a difference to the lives of our members
  • Competency and confidence in using multiple systems at once 
  • The ability to learn quickly and prioritise
  • A collaborative approach to working

It would be nice if you have:

  • Experience of working in a membership organisation/association
  • Experience of working within a sales environment
  • Knowledge of the education sector
  • Experience of working with Salesforce CRM and/or Zendesk

If you don’t meet all of the above but have a genuine interest in joining our team please get in touch – we’d be very happy to chat. 

Why work for us

We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.

We’re serious about flexibility, so if you would like to work part time, or more flexibly in any way please get in touch and we will accommodate where we can.

How to apply

Please upload your CV and covering letter below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The Key.

The deadline for applications is 6pm on Sunday 8th November .

If you have any questions please email Georgina at

We are an equal opportunities employer. Please let us know if you require any reasonable adjustments to be made at any step of the recruitment process, including telephone/video interviews, written tasks and face-to-face interviews.