The Key Sub-Processors

What is a sub-processor?

Under UK GDPR, a sub-processor is any external service provider (business or contractor) appointed by The Key, that our customer’s data might pass through as a result of them using The Key’s products or services. The term sub-processor is quite broad, but includes things like the software we use to create and maintain our products, or the administration and finance tools we use to manage your account. A full list of The Key’s sub-processors is below.

We take the privacy and security of your data very seriously and have strict processes in place to make sure it remains secure. We also regularly review our sub-processors to make sure they have relevant policies and protections in place.

Note: our main customer and product databases are hosted in either the UK or EU.

 

Sub-processor Purpose Location
Google Cloud Platform (GCP) Cloud-based Service Provider hosting our products and services UK
Google Workspace Cloud-based office & admin tools UK
Google Analytics Cloud-based product analytics  USA
Salesforce  Cloud-based customer relations management tool UK
Salesforce Marketing Cloud Cloud-based marketing tool EMEA
Zuora Cloud-based account invoicing and billing tool Germany
ZenDesk  Cloud-based customer support tool Germany
Atlassian (Jira) Cloud-based product development tool Ireland
Asana Cloud-based collaboration tool USA
Raygun Cloud-based real time user error reporting tool USA
Mail Chimp / Mandrill Cloud-based transactional email tool USA
Keen Cloud-based product usage/analytics tool USA
Survey Monkey Cloud-based surveys & polls USA
Tableau Cloud-based charting and usage tool Ireland
Sentry Cloud-based error reporting and monitoring tool USA
BigMarker Cloud-based live events streaming tool USA